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Continuing Education, Inc.
University at Sea®
5700 4th St. N.
St Petersburg, 
Florida 
33703
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Negotiating and Mediating Healthcare Disputes

7-Night Western Mediterranean Cruise Conference
from Provence, France
August 6-13, 2012

This conference has already sailed, but that doesn't mean you have to miss the boat! Click here to see our complete schedule of upcoming programs.

Royal Caribbean's Magnificent Grandeur of the Seas
Royal Caribbean's Grandeur of the Seas

14 AMA PRA Category 1 Credit(s)™
13.5 AAFP Prescribed Credit(s)
14 Contact Hours
14 APA CE Credits
BIAS FREE CME - No Commercial Support was provided for this CME activity.
Course Fee
Physicians and other Doctoral Level Degrees $695
All Others $450

Course Fee Cancellation Policy
30 days or more - None; 7-29 days - 50%; less than 7 days - 100%

IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc./University at Sea® at 800-422-0711 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Target Audience
Physicians, Attorneys, Nurses, Physician Assistants, Nurse Practitioners, Psychologists
Program Purpose / Objectives
The purpose of this CME activity is to identify and discuss successful methods for mediating and negotiating disputes arising from the delivery of health care
Preliminary Objectives for Activity:
At the conclusion of this CME activity, participants should be able to:

  1. Identify different types of alternative dispute resolution (ADR)
  2. Distinguish ADR strategies from traditional litigation
  3. Explain interest-based negotiation
  4. Explain principled negotiation
  5. Distinguish between interest and positional negotiation strategies
  6. Outline basic mediation techniques
  7. Identify basic negotiation strategies in mediation
  8. Apply negotiation strategies to primary provider patient care
  9. Describe the use of conflict resolution strategies in consultation liaison services
  10. Explore conflict resolution strategies in Medical Ethics Committee Activities
  11. Describe the role of mediation in resolving provider patient disputes
  12. Recognize the potential of conflict resolution strategies to address other healthcare issues.
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Faculty
Gregory E. Firestone, Ph.D.

Gregory Firestone, Ph.D. is the Director of the Conflict Resolution Collaborative in the University of South Florida (USF) College of Medicine. Dr. Firestone has served on the faculty of the USF Department of Psychiatry and Behavioral Medicine for twenty-five years and the USF College of Public Health for seven years. He has taught such subjects as negotiation, conflict resolution, interpersonal communication, mediation, behavioral medicine, dispute resolution system design, and inter-professional ethics to medical students, graduate students, residents and post graduate professionals.

Dr. Firestone is a licensed psychologist, mediator, negotiation and mediation trainer, and dispute resolution system consultant. He is 1) a Florida Supreme Court certified appellate, circuit court, dependency and family mediator, 2) an Association for Conflict Resolution (ACR) Advanced Practitioner and 3) a Diplomate Member of the Florida Academy of Professional Mediators. Gregory Firestone, Ph.D. serves as primary trainer for numerous mediation certification courses approved by the Florida Supreme Court and/or ACR. He currently serves on the Florida Supreme Court Alternative Dispute Resolution Rules and Policy Committee (including seven years as Vice Chair) and has served on two Task Forces appointed by the Chief Justice of the Florida Supreme Court. Dr. Firestone serves on the Editorial Board of Family Court Review and has also served on the Florida Supreme Court Mediation and Arbitration Training Committee as well as the boards of various state and national mediation organizations.

Gregory Firestone, Ph.D. has extensive healthcare delivery experience including more than 25 years of independent clinical psychology practice, clinical practice within a multi-specialty medical clinic, and affiliate staff service in numerous hospitals. Dr. Firestone has worked closely with other medical specialists including liaison to diabetes and otology medical clinics and is co-author of the Interpersonal Behavior Survey published by Western Psychological Services. He was the Mediation Consultant for the Florida Medical Quality Assurance Inc. (FMQAI), the Florida Medicare Quality Improvement Organization. He helped implement the Medicare Beneficiary Mediation Program in Florida and designed the FMQAI Comprehensive Complaint Resolution Program which received national attention for promoting a system of collaborative approaches for resolving Medicare beneficiary complaints with healthcare providers, hospitals, and nursing homes. For seven years, Dr. Firestone mediated Medicare beneficiary complaints involving both the beneficiary and the Medicare provider(s).

Gregory Firestone, Ph.D. lectures nationally and internationally on negotiation and mediation at numerous conferences and institutes, and he has conducted mediation training for courts and/or government programs throughout the U.S. and internationally. Dr. Firestone is coauthor of Mediation Works: Make It Work For You, a mediation orientation video published by the Florida Supreme Court and has published numerous articles on negotiation and mediation. Dr. Firestone has received numerous awards including the 2000 Florida Supreme Court Dispute Resolution Center Award of Appreciation, the 2002 Association for Conflict Resolution Presidential Award, and the 2011 Florida Academy of Professional Mediators Merit Award.
Accreditation

Accredited Continuing Medical Education Accreditation: Continuing Education, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Designation: Continuing Education, Inc. designates this live activity for a maximum of 14 AMA PRA Category 1 Credits™. Each physician should claim only the credit commensurate with the extent of their participation in the activity.


ANCC Accredited Continuing Nursing Education
Continuing Education, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea or ANCC of any commercial products displayed or used with an activity.

Nurse Practitioners: can claim either ANCC Contact Hours or AMA PRA Category 1 Credits™ as needed.
Pharmacology credits are identified on individual activities.

Physician Assistants: AAPA accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by ACCME.

Canadian Physicians: This activity is eligible for Section 1 credits in the Royal College’s Maintenance of Certification (MOC) Program . Participants must log into MAINPORT to claim this activity.

Osteopathic Physicians: This program is eligible for Category 2 credit with the American Osteopathic Association (AOA) .

US or Canadian Family Physicians: Please let us know if you require AAFP Prescribed Credits.

Approval: Continuing Education, Inc. is approved by the American Psychological Association to sponsor continuing education for psychologists. Continuing Education, Inc. maintains responsibility for this program and its content.

Designation: As an organization approved by the American Psychological Association, Continuing Education, Inc. is offering this activity for a maximum of 14 hours of continuing education credit. Full attendance is required; no partial credit will be given for partial attendance.

This Live activity, Cruise: Negotiating and Mediating Healthcare Disputes, with a beginning date of August 6, 2012, has been reviewed and is acceptable for up to 13.75 Prescribed credits by the American Academy of Family Physicians. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Cruise Itinerary
EXCLUSIVE SHORE EXCURSIONS
Please note our shore excursions are operated independently of the cruise line.

DATE
PORT OF CALL
ARRIVE
DEPART
Mon Aug 6
Provence (Marseilles), France
-
6:00pm
Tue Aug 7
Ajaccio, Corsica
Lectures 2:00pm – 5:00pm
7:00am
2:00pm
Wed Aug 8
Naples/Capri, Italy
8:00am
8:00pm
Thu Aug 9
Catania (Sicily), Italy
Lectures 7:00am – 10:00am
10:00am
7:00pm
Fri Aug 10
Valletta, Malta
7:00am
4:00pm
Sat Aug 11
At Sea
Lectures 8:00am – 12 noon; 1:00pm – 5:00pm
-
-
Sun Aug 12
Palma de Mallorca, Spain
6:00am
5:00pm
Mon Aug 13
Provence (Marseilles), France
10:00am
-

Ports of Call
Marseille, France - Marseille offers an unexpected view of a mosaic of buildings and National Heritage Sites from the terraces of Notre-Dame de la Garde Basilica that towers above and watches over the city.

Alongside the port the towers of Saint Victor Abbey house crypts that already existed when Christianity was introduced into Provence. The columns of the Palais de la Bourse, the noble facades of the Prefecture and the fountains of the Palais Longchamp are part of the triumphant architecture from the 19th Century that is scattered throughout the city and that gave Marseille renewed splendour.

In the old quarter the houses are built on the sunny slopes ; the clock in the Accoules Bell tower, which was the old Sauveterre tower, still marks the hours of life around the Town Hall, while beyond the dome of the Vieille Charite hospice, Pierre Puget's masterpiece, stands out against the sky. The small streets of the Panier quarter lie a little further on.
Naples, Italy - Capital of Southern Italy, the largest city of Campania, Naples is the third most populated city in Italy (after Rome and Milan), with over a million inhabitants, and is the most important industrial center and trading port for the South. Naples itself can provide a day's fun and entertainment, if its somewhat rundown appearance doesn't dissuade you. Or, join a tour of incredible Pompeii, frozen in time since A.D. 79 when Mt. Vesuvius brought an end to that then-thriving city. Or, take a quick ferry across the bay to the flowery Isle of Capri. Or, (yes, there's more) visit fabulous Sorrento, vacation spot for the well to do.
Palma de Mallorca, Balearic Islands, Spain - Floating gemlike off Spain's Mediterranean Riviera, these islands offer you pearls, pottery and perfectly sublime sandy beaches. Visit Valldemosa, where George Sand and Frederic Chopin spent a romantic winter in 1838.
Valletta, Malta - Tiny Malta abounds in forts and temples. In Valletta, wander through the ornate Grand Master's Palace of the Knights of St. John. Within the thick walls of Medina, the Silent City (no cars), visit the serene Baroque cathedral.

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

Grandeur of the Seas

IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc./University at Sea® at 800-422-0711 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Cruise Pricing

Prices below are for the full cruise including meals and evening entertainment

Cancellation Penalties vary by cruise line and sailing date. Be sure to review these cruise line policies with our staff.
CATEGORY
DESCRIPTION
CEI RATE
D2
Superior Oceanview Stateroom
Two twin beds (can convert into queen-size), private balcony, sitting area with sofa bed, and a private bathroom.
Call for Availibility
I
Large Oceanview Stateroom
Two twin beds (can convert into queen-size), sitting area with sofa, vanity area and a private bathroom.
Call for Availibility
M
Large Interior Stateroom
Two twin beds (can convert into queen-size), vanity area and a private bathroom
Call for Availibility
All Prices are Per Person, Double Occupancy, Subject to Change
Call for 3rd/4th person in cabin
Port Charges, Taxes & Fees $222.54 per person
Deposit $450.00 per person
Single Rates are Available - Request Details from our Staff
Air Fare Additional
PRICING SUBJECT TO CHANGE: Although subject to change at any time, the listed prices are generally available up to about 90 days before sailing; at that time they convert to typically higher, market rates. Rates offered directly by the cruise line and quoted by our agents are also subject to change at any time, can be withdrawn at any time and are capacity controlled.
CANCELLATION PENALTY POLICY WILL APPLY: Cancellation policies vary by cruise line, itinerary and length of cruise. When reserving your stateroom, please review the policy applicable to this cruise with our staff. We strongly recommend Travel Insurance to cover the unexpected.
FUEL SUPPLEMENT: Cruiselines may implement a fuel surcharge depending on the price of crude oil.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

TravelSafe.comPlease visit TravelSafe.com for travel insurance information.

Cruise Line cancellation policies are strictly enforced. For that reason, we urge all of our travelers to carefully consider whether travel insurance is a good value for them.

Certainly, if you have reason to think that "something might come up" that might force you to cancel, travel insurance is worth the cost of the premium. Examples we've seen in the past include ill or frail family members and changes in employment causing relocation.

If travel insurance is the right choice for you, we recommend TravelSafe. To visit their site and explore your options click here or on the link above; this link allows you to price out the insurance plan you prefer. The cruise lines also offer travel insurance and we'd be happy to help you go that route if you'd prefer. The cruise lines also offer travel insurance and we'd be happy to help you go that route if you'd prefer.

What Our Travel Insurance Can Cover:

  • Trip Cancellation & Interruption
  • Baggage/Personal Effects Loss & Dealy
  • Missed Connection
  • Medical Expense/Emergency Evacuation
  • Non-Medical Emergency Evacuation
  • Accidental Death
  • On-Call 24 Hour Assistance Services
  • Some plans even include cancel for any reason