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Negotiating and Mediating Healthcare Disputes

7-Night Greek Isles
from Venice, Italy
July 27 - August 3, 2014

This conference has already sailed, but that doesn't mean you have to miss the boat! Click here to see our complete schedule of upcoming programs.

Celebrity's Beautiful Celebrity Silhouette
Celebrity Silhouette

14 AMA PRA Category 1 Credit(s)™
14 AAFP Prescribed Credit(s)
14 Contact Hours

Course Fees:
$695 for Physicians, Attorneys, Psychologists, Doctors of Pharmacy & Dentists
$450 for Physician Assistants, Nurse Practitioners, Nurses & Others
BIAS FREE CME - No Commercial Support was provided for this CME activity.

IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc./University at Sea® at 800-422-0711 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Target Audience
Physicians, Attorneys, Nurses, Physician Assistants, Nurse Practitioners, Psychologists
Program Purpose / Objectives
The purpose of this CME activity is to identify and discuss successful methods for mediating and negotiating disputes arising from the delivery of health care.
Preliminary Objectives for Activity:
At the conclusion of this CME activity, participants should be able to:

  1. Identify different types of alternative dispute resolution (ADR)
  2. Distinguish ADR strategies from traditional litigation
  3. Explain interest-based negotiation
  4. Explain principled negotiation
  5. Distinguish between interest and positional negotiation strategies
  6. Outline basic mediation techniques
  7. Identify basic negotiation strategies in mediation
  8. Apply negotiation strategies to primary provider patient care
  9. Describe the use of conflict resolution strategies in consultation liaison services
  10. Explore conflict resolution strategies in Medical Ethics Committee Activities
  11. Describe the role of mediation in resolving provider patient disputes
  12. Recognize the potential of conflict resolution strategies to address other healthcare issues.

This Live activity, Negotiating and Mediating Healthcare Disputes Cruise Conference, with a beginning date of 07/27/2014, has been reviewed and is acceptable for up to 14.00 Prescribed credit(s) by the American Academy of Family Physicians. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Faculty
Gregory Firestone, Ph.D.

Gregory Firestone, Ph.D. is the Director of the Conflict Resolution Collaborative in the University of South Florida (USF) College of Medicine. Dr. Firestone served on the faculty of the USF Department of Psychiatry and Behavioral Medicine for twenty-five years and the USF College of Public Health for seven years. He has taught such subjects as negotiation, conflict resolution, interpersonal communication, mediation, behavioral medicine, dispute resolution system design, and inter-professional ethics to medical students, graduate students, residents and/or post graduate professionals.

Dr. Firestone is a licensed psychologist, mediator, negotiation and mediation trainer, and dispute resolution system consultant. He is 1) a Florida Supreme Court certified appellate, circuit court, dependency and family mediator, 2) an Association for Conflict Resolution (ACR) Advanced Practitioner and 3) a Diplomate Member of the Florida Academy of Professional Mediators. Gregory Firestone, Ph.D. serves as primary trainer for numerous mediation certification courses approved by the Florida Supreme Court and/or ACR. He currently serves on the Florida Supreme Court Alternative Dispute Resolution Rules and Policy Committee (including seven years as Vice Chair). Dr. Firestone also serves on the Editorial Board of Family Court Review and has served on the boards of various state and national mediation organizations.

Gregory Firestone, Ph.D. has extensive healthcare delivery experience including more than 25 years of independent clinical psychology practice, clinical practice within a multi-specialty medical clinic, and affiliate staff service in numerous hospitals. He was the Mediation Consultant for FMQAI, the Florida Medicare Quality Improvement Organization and helped implement the Medicare Beneficiary Mediation Program in Florida. Dr. Firestone designed the FMQAI Comprehensive Complaint Resolution Program which received national attention for promoting a system of collaborative approaches for resolving Medicare beneficiary complaints with healthcare providers, hospitals, and nursing homes. For seven years, Dr. Firestone mediated Medicare beneficiary complaints involving Medicare beneficiaries and the providers.

Dr. Firestone lectures nationally and internationally on negotiation and mediation and has conducted mediation training for courts and/or government programs throughout the U.S. and internationally. He is coauthor of Mediation Works: Make It Work For You, a mediation orientation video published by the Florida Supreme Court and has published numerous articles on negotiation and mediation. Dr. Firestone has received the 2012 Florida Supreme Court Sharon Press Excellence in Alternative Dispute Resolution Award, the 2011 Florida Academy of Professional Mediators Award of Merit and the 2002 Association for Conflict Resolution Presidential Award.
Accreditation

Accredited Continuing Medical Education Accreditation: Continuing Education, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Designation: Continuing Education, Inc. designates this live activity for a maximum of 14 AMA PRA Category 1 Credits™. Each physician should claim only the credit commensurate with the extent of their participation in the activity.


ANCC Accredited Continuing Nursing Education
Continuing Education, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea or ANCC of any commercial products displayed or used with an activity.

Nurse Practitioners: can claim either ANCC Contact Hours or AMA PRA Category 1 Credits™ as needed.
Pharmacology credits are identified on individual activities.

Physician Assistants: AAPA accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by ACCME.

Canadian Physicians: This activity is eligible for Section 1 credits in the Royal College’s Maintenance of Certification (MOC) Program . Participants must log into MAINPORT to claim this activity.

Osteopathic Physicians: This program is eligible for Category 2 credit with the American Osteopathic Association (AOA) .

US or Canadian Family Physicians: Please let us know if you require AAFP Prescribed Credits.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Cruise Itinerary
DATE
PORT OF CALL
ARRIVE
DEPART
Sun Jul 27
Venice, Italy
-
5:00pm
Mon Jul 28
Kotor, Montenegro
3:00pm
10:00pm
Tue Jul 29
At Sea Cruising
Lectures 8:00am-12noon; 1:00pm-4:00pm
-
-
Wed Jul 30
Santorini, Greece
8:00am
5:00pm
Thu Jul 31
Athens (Piraeus), Greece
6:00am
6:00pm
Fri Aug 1
Katakolon, Greece
9:00am
5:00pm
Sat Aug 2
At Sea Cruising
Lectures 8:00am-12noon; 1:00pm-4:00pm
-
-
Sun Aug 3
Venice, Italy
6:45am
-

Ports of Call
Athens (Piraeus), Greece - You'll climb the Acropolis, the site of ancient Athens, crowned by the immortal Parthenon. Its chiseled columns were raised by Pericles, Athens's great general. Rest your running shoes in the temple of Nike. A little shopping and souvlaki in the Plaka and you're practically an (ancient) Athenian!
Katakolon, Greece - Explore the site of the very first Olympic Games! Ancient Olympia is a short drive from Katakolon to see where the sacred flame is still lit every Olympic year. Wonder at the ruins of the awesome Temple of Zeus.
Kotor, Montenegro - Though small, this city is vibrant and shining and its people are happy to share their city with all who come.
Santorini, Greece - The view from the top of Santorini is breathtaking. The harbor below is said to be the site of the lost city of Atlantis! Visit the ruins of Akrotiri and discover a recently unearthed Minoan town which was extinguished by a volcanic cataclysm in 1500 B.C.
Venice, Italy - Venice is possibly the most romantic place you'll ever visit. It seems almost redundant to describe the charms of Venice. The cafes of St. Mark's Square, Palazzo-lined canals plied by gondolas, the elegant Doge's Palace, the Bridge of Sighs and the Church of San Giorgio Maggiore: Venice is one impossibly beautiful sight after next. A great collection of Renaissance era art is housed at Gallerie dell'Accademia. Or, if you prefer modern art, Venice is home to the Peggy Guggenheim Collection. And, if you want to enjoy a truly special meal while here, visit one of the excellent restaurants of the Associazione dei Ristoranti della Buona Accoglienza.

Still not sure how you'll entertain yourself? Here's the New York Times' take on how to get the most out of your time in Venice (published June 12, 2014) 36 Hours in Venice Port tips from our blog

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

Celebrity Silhouette

IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc./University at Sea® at 800-422-0711 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Cruise Pricing

Prices below are for the full cruise including meals and evening entertainment

STATEROOMS
DETAILS
Royal Suite - Call 800-422-0711 for Pricing
Veranda with lounge seating. Floor-to-ceiling panoramic windows. Separate living room with dining and sitting area. Two entertainment centers with plasma-screen televisions and VCR or DVD player. Music center. Walk-in closet with vanity table. Bath, including tub with whirlpool jets. Glass enclosed sitting area (connecting door to adjacent suite). Butler at your service. Complimentary 24-hour room service. Priority check-in. Priority tender service. Welcome bottle of sparkling wine and fresh fruit. Assistance with packing and unpacking. Full in-suite breakfast, lunch & dinner service. In-suite afternoon tea service. Complimentary espresso & cappuccino (in suite). Evening hors d'oeuvres, daily. Main & specialty restaurant seating preferences. 100% Egyptian cotton oversized bath towels. Plush Frette® bathrobes. Complimentary shoeshine service, use of golf umbrella, & binoculars. Bathroom accessories & hair dryer. Complimentary beach towel service. Plentiful storage space in your bathroom & wardrobe.

Stateroom : 538 sq. ft. Veranda: 195 sq. ft.
Celebrity Suite - Call 800-422-0711 for Pricing
Veranda with lounge seating. Floor-to-ceiling panoramic windows. Separate living room with dining and sitting area. Two entertainment centers with plasma-screen televisions and VCR or DVD player. Music center. Walk-in closet with vanity table. Bath, including tub with whirlpool jets. Glass enclosed sitting area (connecting door to adjacent suite). Butler at your service. Complimentary 24-hour room service. Priority check-in. Priority tender service. Welcome bottle of sparkling wine and fresh fruit. Assistance with packing and unpacking. Full in-suite breakfast, lunch & dinner service. In-suite afternoon tea service. Complimentary espresso & cappuccino (in suite). Evening hors d'oeuvres, daily. Main & specialty restaurant seating preferences. 100% Egyptian cotton oversized bath towels. Plush Frette® bathrobes. Complimentary shoeshine service, use of golf umbrella, & binoculars. Bathroom accessories & hair dryer. Complimentary beach towel service. Plentiful storage space in your bathroom & wardrobe.

Stateroom : 467 sq. ft. Veranda: 79 sq. ft.
Sky Suite – Call 800-422-0711 for Pricing
Veranda with lounge seating. Floor-to-ceiling sliding glass doors. Two lower beds convertible to queen-size. Sitting area, some with sofa bed and lounge chair. Entertainment center with television VCR and DVD player. Bath with shower/tub combination and washbasin. Complimentary 24-hour room service. Priority check-in. Priority tender service. Welcome bottle of sparkling wine and fresh fruit. Assistance with packing and unpacking. Full in-suite breakfast, lunch & dinner service. In-suite afternoon tea service. Complimentary espresso & cappuccino (in suite). Evening hors d'oeuvres, daily. Main & specialty restaurant seating preferences. 100% Egyptian cotton oversized bath towels. Plush Frette® bathrobes. Complimentary shoeshine service, use of golf umbrella, & binoculars. Bathroom accessories & hair dryer. Complimentary beach towel service. Plentiful storage space in your bathroom & wardrobe.

Stateroom : 251 sq. ft. Veranda: 57 sq. ft.
Concierge Class Stateroom (C3) –Call for Pricing
Veranda with lounge seating. Floor-to-ceiling sliding glass doors. Sitting area with sofa. Two lower beds convertible to queen. 20" LCD TV. Vanity. Some staterooms may have a trundle bed . Early embarkation and debarkation. Priority check-in. Sparkling wine, fresh fruit and flowers upon arrival. Main and specialty restaurant seating preferences. Expanded room service breakfast menu. Evening hors d'oeuvres, daily. Pillow menu, Plush Frette® bathrobes Hansgrohe® massaging showerhead. Extra handheld hair dryer. 100% cotton oversized bath towels. Complimentary shoeshine service, use of golf umbrella, & high-quality binoculars. Complimentary beach towel service.

Stateroom: 194 sq. ft. Veranda: 42 sq. ft.
Deluxe OceanView Stateroom with Veranda (2B)- Call for Pricing
Floor-to-ceiling sliding glass doors. Veranda with lounge seating. Two beds convertible to queen-size. Sitting area with sofa. 32" LCD TV. Vanity. Some staterooms may have a trundle bed. Complimentary 24-hour room service. Four pillows in every stateroom. Complimentary use of bathrobes. 100% cotton towels. Bathroom accessories & hair dryer. Complimentary beach towel service. Plentiful storage space in your bathroom & wardrobe.
*Some staterooms in category 2B are wheelchair-accessible.

Stateroom: 194 sq. ft. Veranda: 54 sq. ft.
OceanView Stateroom (08) – call for Pricing
Large ocean view window. Two twin beds that can be converted to a queen-sized bed. Considerable closet space. Private bathroom with shower stall. Sitting area with desk, drawer space, vanity, and sofa. 32 inch interactive LCD television. Direct-dial telephone. Hair dryer. Mini bar. Individual safe. 100% cotton towels and linens. 24 hour room service.

Stateroom : 177 sq. ft.
Inside Stateroom (10) –Call for Pricing
Two twin beds that can be converted to a queen-sized bed. Considerable closet space. Private bathroom with shower stall. Sitting area with desk, drawer space, vanity, and sofa. 32 inch interactive LCD television. Direct-dial telephone. Hair dryer. Mini bar. Individual safe. 100% cotton towels and linens. 24 hour room service.
* Some staterooms in categories 9 & 10 are wheelchair-accessible.

Stateroom : 183 - 200 sq. ft.

Prices are Per Person, Double Occupancy, Subject to change
3rd/4th in Stateroom - Please Call for Pricing
Port charges, taxes & fees $249.05 per person
Deposit $250 per person

PRICING SUBJECT TO CHANGE: Although subject to change at any time, the listed prices are generally available up to about 90 days before sailing; at that time they convert to typically higher, market rates. Rates offered directly by the cruise line and quoted by our agents are also subject to change at any time, can be withdrawn at any time and are capacity controlled.
CANCELLATION PENALTY POLICY WILL APPLY: Cancellation policies vary by cruise line, itinerary and length of cruise. When reserving your stateroom, please review the policy applicable to this cruise with our staff. We strongly recommend Travel Insurance to cover the unexpected.
FUEL SUPPLEMENT: Cruiselines may implement a fuel surcharge depending on the price of crude oil.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

TravelSafe.comPlease visit TravelSafe.com for travel insurance information.

Cruise Line cancellation policies are strictly enforced. For that reason, we urge all of our travelers to carefully consider whether travel insurance is a good value for them.

Certainly, if you have reason to think that "something might come up" that might force you to cancel, travel insurance is worth the cost of the premium. Examples we've seen in the past include ill or frail family members and changes in employment causing relocation.

If travel insurance is the right choice for you, we recommend TravelSafe. To visit their site and explore your options click here or on the link above; this link allows you to price out the insurance plan you prefer. The cruise lines also offer travel insurance and we'd be happy to help you go that route if you'd prefer. The cruise lines also offer travel insurance and we'd be happy to help you go that route if you'd prefer.

What Our Travel Insurance Can Cover: