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Mon-Fri 8:30am-6:00pm EST
Sat 10:00am-2:00pm EST

Continuing Education, Inc.
University at Sea
5700 4th St. N.
St Petersburg, Florida 33703
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Thanks to you, we are able to provide material to support these and other charities doing on-the-ground, humanitarian work.
Stress Free - Our Cruise Conferences provide a unique, relaxing learning environment.
Family Friendly - Our cruises are fun for the entire family. You will never run out of things to do!

Topics in Neurology & Negotiating and
Mediating Healthcare Disputes

7-Night Southern Caribbean Cruise
Round-trip San Juan, Puerto Rico
November 13 - 20, 2021

This conference has already sailed, but that doesn't mean you have to miss the boat! Click here to see our complete schedule of upcoming programs.

PLEASE NOTE: THIS IS NOT A CURRENTLY ACTIVE PROGRAM.

You may have found this page in error or been referred to this page via an outdated link. If you did come to this page from a link posted on another website, you may wish to alert the person responsible for the link that the program is labeled as inactive on our site. You are also welcome to e-mail us and report this message.

<em> Celebrity Summit</em>
Celebrity Summit

COURSE CREDITS & HOURS

14 AMA PRA Category 1 Credits™
14 ACPE Credits
14.0 Contact Hours

COURSE FEES

$895 for Physicians, Attorneys, Psychologists, Pharmacists, & Dentists
$695 for Physician Assistants & Nurse Practitioners
$495 for Nurses, Students & Others

TARGET AUDIENCE

Physicians, Physician Assistants, Nurses, Nurse Practitioners, Pharmacists,

PROGRAM PURPOSE

Joint Commission Leadership Standard LD.02.04.01 requires that "the hospital manages conflict between leadership groups to protect the quality and safety of care." It is clear that the Joint Commission expects each hospital and its medical staff to have a dispute resolution mechanism in place. However, other than for the basic elements of the process (Elements of Performance under LD.02.04.01), the JC leaves it up to each hospital to fashion their own means of compliance.

Most have simply adopted policies that mimic the JC's directives, but are short on detail, essentially leaving conflict resolution to a case-by-case process. Unfortunately, this typically results in the parties falling into their familiar routine: "lawyering up" and setting the litigation machine into motion. Similarly healthcare providers need to more effective utilize negotiation, mediation and other conflict resolution strategies to improve medical care and reduce the potential for medical malpractice litigation.

Topics:
  1. Introduction to Health Care Conflicts
    • Describe different types of healthcare conflicts (ADR)
  2. Methods of Dispute Resolution in Healthcare
    • Define Methods of Dispute Resolution in Healthcare
  3. Negotiation Strategies
    • Explain positional negotiation and interest based negotiation
  4. Basic mediation techniques
    • Summarize basic mediation techniques
  5. Mediation of Provider Patient Complaints
    • Describe mediation strategies in resolving patient complaints
  6. Mediation of Medical Ethics Complaints
    • Summarize mediation strategies to address bioethics issues
  7. Mediation and Negotiation Strategies to Resolve Other Conflicts
    • Summarize the role of negotiation and mediation methods to resolve other healthcare issues
Additional topics under development

IMPORTANT INFORMATION

PLEASE NOTE: To attend the conference or participate in conference events, participants, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.

Register your interest and receive a full quote at 800-422-0711 (US/Can) or direct/int'l tel: +1-727-526-1571 or register online.

Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
BIAS FREE CME - No Commercial Support was provided for this CME activity.

Faculty

Edward M. Mendoza, MD, MBA, CPE, FAAN, FACPE

Dr. Edward M. Mendoza is an independent contractor and senior Physician Consultant of the Mendoza group. He has more than 29 years of experience in health care as a physician and consultant. He also has a Neurology private practice. Dr. Mendoza's consulting services include physician training, coder and case manager education, physician liaison training, clinical documentation quality reviews, clinical pathway development, and clinical cost management.

Other present consulting experience is as a part time Vice President of Medical Affairs (Medical Director) at a tertiary care facility. He also assists with DRG and CPT proper coding projects and educational programs for HIM, UM, and QA personnel.

Dr. Mendoza is board certified in Internal Medicine, Neurology, and Medical Management. He is a Fellow of the American College of Physician Executives and the American Academy of Neurology. He is a Certified Physician Executive. He graduated from the United States Military Academy at West Point with a Bachelor of Science, received his Doctor of Medicine from Emory University School of Medicine in Atlanta and his Masters of Business Administration from the Executive Program of Georgia State University in Atlanta.

The Road to 10: The Small Physician Practice's Route to ICD-10, is a resource provided by the Centers for Medicare and Medicaid Services (CMS) to help physicians prepare for the arrival of ID-10. Dr. Mendoza has recently been honored by being selected by CMS to be a member of the Physician Champion Community of Practice. This Community of Practice was established by CMS in order to bring together physicians from across the country to share ICD-10 best practices and lessons learned with their peers. The physician champions are well-respected leaders in their local physician communities and volunteer their time to service as an ICD-10 resource and a mentor to their colleagues.

Dr. Mendoza is widely published in the medical literature including several books: International Healthcare, A Framework for Comparing National Health Care Systems, 3rd edition and Mastering the Reimbursement Process, 2nd Edition. He has been recognized in Modern Healthcare for his international expertise. He has spoken at numerous seminars, both nationally and internationally on clinical, international health care, and managed care topics. He has prepared and taught "Financing International Health Care Systems, Comparative International Health Care Systems, and Managed Care for Public Health" for the school of Public Health, Morehouse School of Medicine.

Gregory Firestone, PhD

Gregory Firestone, PhD

Affiliate Associate Professor, University of South Florida (USF) College of Public Health; President of My Florida Mediator; Previously served on the faculty of the USF Department of Psychiatry and Behavioral Medicine; Previous Director of the University of South Florida Conflict Resolution Collaborative for 22 years.

Gregory Firestone served on standing alternative dispute resolution committees of the Florida Supreme Court for more than two decades (including seven years as Vice Chair of the Court's Alternative Dispute Resolution Rules and Policy Committee) and as Official Observer (on behalf of the Association for Conflict Resolution and the Academy of Family Mediators) to the National Conference of Commissioners on Uniform State Laws Uniform Mediation Act Drafting Committee.
Dr. Firestone is a psychologist, mediator, mediation trainer and dispute resolution system consultant and has maintained a private mediation practice since 1984. Gregory Firestone is a practicing 1) Florida Supreme Court certified Appellate, Circuit Court, Dependency, and Family Mediator, 2) Association for Conflict Resolution (ACR) Advanced Practitioner, and 3) Diplomate Member of the Florida Academy of Professional Mediator.
Dr. Firestone has lectured and published widely in the field of mediation including a recent article he co-authored on mandatory pre-suit medical malpractice mediation and is co-author of Mediation Works: Make it Work for You, a mediation orientation video produced by the Florida Supreme Court Dispute Resolution Center.

Accreditation

 Joint Accreditation

In support of improving patient care, Continuing Education, Inc./University at Sea® is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

 

Accreditation Council for Continuing Medical Education

Credit Designation for Physicians: Continuing Education, Inc. designates this live activity for 14 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

 

Osteopathic Physicians: This program is eligible for Category 2 credit with the American Osteopathic Association (AOA).

US or Canadian Family Physicians: Please let us know if you require AAFP Prescribed Credits.

 

ANCC

Credit Designation for Nurses: Continuiung Education, Inc. designates this continuing nursing education activity for 14 contact hours.
Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea® or ANCC of any commercial products displayed or used with an activity.

Nurse Practitioners: Can claim either ANCC Contact Hours or AMA PRA Category 1 CreditsTM as needed.  Pharmacology credits are identified on individual activities.

ROYAL COLLEGE MOC

 

Royal College of Physicians and Surgeons of Canada:
Through an agreement between the Accreditation Council for Continuing Medical Education and the Royal College of Physicians and Surgeons of Canada, medical practitioners participating in the Royal College MOC Program may record completion of accredited activities registered under the ACCME’s “CME in Support of MOC” program in Section 3 of the Royal College’s MOC Program.

College of Family Physicians of Canada

 

College of Family Physicians of Canada (CFPC)
The College of Family Physicians of Canada (CFPC) has a reciprocal credit reporting agreement with the American Academy of Family Physicians (AAFP). Prescribed credits can be claimed as the equivalent number of certified credits, and Elective credits can be claimed as the equivalent number of non-certified credits.

Members of the CFPC may claim up to 50 credits per five-year cycle from Physician's Recognition Award (PRA) Category 1 credits. Any additional credits are eligible as non-certified credits.

Accreditation Council for Pharmacy Education

Credit Designation for Pharmacists: This knowledge-based activity is approved for 14 hours of pharmacy continuing education credit.

ITINERARY

DATE PORT OF CALL ARRIVE DEPART
Sat Nov 13 San Juan, Puerto Rico
- 8:30 pm
Sun Nov 14 Charlotte Amalie, St. Thomas, U.S.V.I.
8:00 am 5:00 pm
Mon Nov 15 Basseterre, St. Kitts
8:00 am 5:00 pm
Tue Nov 16 St. John's, Antigua
8:00 am 5:00 pm
Wed Nov 17 Castries, St. Lucia
8:00 am 5:00 pm
Thu Nov 18 Bridgetown, Barbados
8:00 am 5:00 pm
Fri Nov 19 *At Sea - Cruising
- -
Sat Nov 20 San Juan, Puerto Rico
6:00 am -
*Tentative course schedule, actual class times may differ.
Celebrity Summit Map for 12/14/2019

PORTS OF CALL

San Juan, Puerto Rico - In days of yore, the waters near Puerto Rico teemed with pirate ships commanded by the likes of Sir Francis Drake. Aye, they are long gone, but in their wake they have left an island of national treasures: La Casa Blanca, built in 1501 for the island's first governor, Ponce de Leon; the cobblestone streets of Old San Juan; the tropical rain forests of El Yunque.

Charlotte Amalie, St. Thomas, U.S.V.I. - Named after a Danish Queen, Charlotte Amalie has one of the most breathtaking deepwater harbors in the world. The key sights of Charlotte Amalie are located within the town centre, making it easy to combine sightseeing with St. Thomas’ fantastic shopping opportunities. Eighteenth century architecture provides the perfect backdrop for walking tours and shopping here in the "Duty Free Capital of the World." For a dose of history, visit Emancipation Park, the American-Caribbean History Museum, or Bluebeard the pirate's castle at Magen’s Bay. If tropical bliss is what you're after, head to any of Charlotte Amalie’s pristine beaches, where the warm water, white sands and palm trees will lull you into deep relaxation!

Basseterre, St. Kitts - Basseterre is the capital of the Caribbean island federation of Saint Kitts and Nevis. It's the gateway to popular Saint Kitts beaches like South Friars Bay. At the city's heart, Independence Square has an Italian-inspired fountain. Just off the Circus traffic circle, with its Victorian Berkeley Memorial Clock Tower, is the National Museum. In the stately Old Treasury Building, it explores the islands' colonial past.

St. John's, Antigua -

Castries, St. Lucia - Watch natives fashion boats from gum trees, write postcards in a Creole cafe. Shop for black coral carvings and exquisite silk-screened fabrics.

Bridgetown, Barbados - An island some say is more British than Britain. Here, cricket is the national sport and afternoon tea goes without saying. But Barbados is true blue Caribbean as well, with classic sand beaches, and wild monkeys in the jungle.

At Sea - Cruising - Cruising

Celebrity Summit

PLEASE NOTE: To attend the conference or participate in conference events, participants, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.

Register your interest and receive a full quote at 800-422-0711 (US/Can) or direct/int'l tel: +1-727-526-1571 or by registering online.
STATEROOM DETAILS
PRICING PER PERSON

Prices below are for the full cruise including meals and evening entertainment

Suite/Deluxe

Penthouse Suite, PS Penthouse Suite (PS)
Welcome to the epitome of luxury at sea — the Penthouse Suite. This suite is a palatial sanctuary designed for the discerning traveler. The expansive living area is adorned with sumptuous furnishings, a grand dining table, and a myriad of seating options, perfect for intimate gatherings or pure relaxation. As a Penthouse guest, you'll benefit from almost every conceivable amenity, from access to premium restaurants and a dedicated personal butler to Premium Drink and Wi-Fi packages. Naturally, you'll also enjoy all the exclusive suite benefits, including Luminae restaurant, The Retreat Sundeck, and Lounge. The magnificence of the Penthouse Suite extends outdoors with a sprawling aft veranda, offering a dining area, hot tub, and panoramic views that will etch memories for a lifetime. Your dedicated team, inclusive of attendants, concierges, and your Personal Retreat Host, will go above and beyond, making every whim a reality. 1,378 sq ft. with 197 sq ft. veranda. 
Call: 800-422-0711
and we'll find the best value for you.
Sky Suite, S1 Sky Suite (S1)
The Sky Suite offers a blend of expansive views and intimate luxury. You’ll enjoy benefits such as exclusive access to Luminae restaurant, as well as The Retreat Sundeck and Lounge, which rival any high-end resort. Your dedicated team of attendants, concierges, and your Personal Retreat Host will do everything to ensure you never have to lift a finger on vacation. These suites have a king-sized bed that faces the floor-to-ceiling window and sliding glass door leading to your private balcony. 319 sq ft. with 79 sq ft. veranda. 
Call: 800-422-0711
and we'll find the best value for you.
Aqua Sky Suite, AS Suite/Deluxe Aqua Sky Suite (AS)
The Aqua Sky Suite combines the wellness-focused benefits of AquaClass with the luxurious benefits of suites. You’ll enjoy benefits such as exclusive access to Luminae restaurant, as well as The Retreat Sundeck and Lounge, which rival any high-end resort. You’ll also enjoy unlimited access to the Persian Garden Thermal Suite, priority Spa reservations, in-room fitness amenities, bathrobes, slippers, included Premium drinks, Wi-Fi, Gratuities, and much more. These suites have a king-sized bed that faces the floor-to-ceiling window and sliding glass door leading to your private balcony. 319 sq ft. with 79 sq ft. veranda.
Call
800-422-0711
for Pricing
Celebrity Suite, CS Suite/Deluxe Celebrity Suite (CS)
The Celebrity Suite is a luxurious, two-room suite featuring a large living area with floor-to-ceiling panoramic windows, a private veranda, and all the usual suite benefits. You’ll enjoy benefits such as exclusive access to Luminae restaurant, as well as The Retreat Sundeck and Lounge, which rival any high-end resort. Your dedicated team of attendants, concierges, and your Personal Retreat Host will do everything to ensure you never have to lift a finger on vacation. 406 sq ft. with 51 sq ft. veranda.
Call
800-422-0711
for Pricing
Royal Suite, RS Suite/Deluxe Royal Suite (RS)
Step into luxury with the Royal Suite, where every detail reflects an unparalleled sense of luxury. This spacious haven boasts a lavish bedroom complemented by a generous walk-in closet. The bathroom, adorned with a rejuvenating jacuzzi jet tub and dual sinks, exudes pure elegance. As you unwind on your expansive veranda, treat yourself to a private hot-tub experience under the stars. Like all suites, you'll indulge in exclusive access to Luminae restaurant, The Retreat Sundeck, and Lounge. Your dedicated team, including attendants, concierges, and your Personal Retreat Host, ensures that every moment is tailored to your utmost comfort. 687 sq ft. with 72 sq ft. veranda.
Call
800-422-0711
for Pricing

Port Charges, Taxes & Fees $288.06 per person.
Deposit $250.00 per person

Cruise pricing is presented per person, based double occupancy of the stateroom, per standard industry practice. Pricing presented above is listed accordingly to allow easy comparison for the stateroom categories displayed. Our agents always provide 'total cost' pricing disclosing all particulars before you make any commitment.

3rd/4th in Stateroom - Please call to secure the best possible pricing

COMPETITIVE PRICING PROMISE: We will match any price currently offered by the cruise line; this promise includes their short-term, promotional rates. As a value-added organizer of meetings at sea, however, we do not seek to compete with 'cruise discounters,' 'travel clubs,' or 'distressed inventory' sales operations.
PRICING SUBJECT TO CHANGE: Market Rates offered directly by the cruise line and quoted by our agents are also subject to change at any time prior to depositing on your stateroom. Those rates are capacity and revenue controlled and can be withdrawn without notice.
CANCELLATION PENALTY POLICY WILL APPLY: We recommend Travel Insurance to protect your investment from unexpected, late cancellations.
Cruise Cancellation Policy:Late Cancellation policies vary by cruise line, itinerary and length of cruise. When reserving your stateroom, please congirm the policy applicable to this cruise with one of our agents.
Course Fee Cancellation Policy: 30+ days before sailing date - 75% Refund ; 7-29 days before sailing date - 50% Refund; Less than 7 days before sailing date - No Refund
FUEL SUPPLEMENT: During periods of unusual oil price volatility, cruiselines may implement a fuel surcharge at any time prior to sailing.

Chubb Travel Protection Overview

Please note, this insurance protection is available to the residents of the United States only,
that coverage limits are per person and that limits can vary by State.

Standard Plan Benefits Travel Basics Travel Essentials Travel Choice
Trip Cancellation 100% of Trip Costs
($100,000 maximum)
100% of Trip Costs
($100,000 maximum)
100% of Trip Costs
($100,000 maximum)
Trip Interruption 100% of Trip Costs
($100,000 maximum)
150% of Trip Costs
($150,000 maximum)
150% of Trip Costs
($150,000 maximum)
Trip Interruption - Return Air Only $500 $750 $1,000
Trip Delay $500 ($100 per day) $750 ($150 per day) $1,000 ($200 per day)
Missed Connection NA $250 $500
Baggage & Personal Effects $750 ($50 deductible) $1,000 $2,500
Baggage Delay $200 $300 $500
Accident & Sickness Medical Expense* $15,000 ($50 deductible) $25,000 $50,000
Emergency Evacuation & Repatriation of Remains $150,000 $500,000 $1,000,000
Accidental Death & Dismemberment NA $10,000 $50,000
Assistance Services Included Included Included
Additional Benefits (if purchased within 15 days of Initial Trip Payment; Day 1 is the date the Intial Trip Payment is made)
Pre-Existing Medical Condition Exclusion Waiver Included Included Included
Trip Cancellation/ Interruption due to Financial Default Included Included Included
Accident Sickness Medical Expense Excess Coverage Primary Coverage Primary Coverage
Baggage & Personal Effects Excess Coverage Excess Coverage Primary Coverage
Flight Accident $25,000 $50,000 NA
Missed Connection NA Additional $250 Included in base plan
Optional Benefits (if selected byt the Applicant and required premium is paid)
Medical Coverage Upgrade Included in base plan Included in base plan Additional $50,000
including Emergency Evacuation* Additional $150,000 Additional $500,000 Included in base plan
Car Rental Collision Coverage $35,000 ($250 Deductible) $35,000 ($250 Deductible) $35,000 ($250 Deductible)
Flight Accident Amount selected up to $500,000 Amount selected up to $500,000 NA
*Coverage, pricing and availability may vary by state
*Additional Benefits change not available for CA, CO, KS, MN, MO, MT, NH, NY, PA, TX or WA residents at this time.


1966

before you cruise

SAN JUAN MARRIOTT RESORT & STELLARIS CASINO

1309 Ashford Avenue, San Juan, PR, 907

With a stay at San Juan Marriott Resort and Stellaris Casino in Condado, you'll be on the beach and minutes from Plaza Antonia Quinones and close to Puerto Rico Convention Center. This 4.5-star resort is within close proximity of Plaza del Mercado and Parque La Ventana al Mar.

Main amenities:

  • 527 smoke-free guestrooms
  • On the beach
  • Casino
  • Restaurant and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 2 outdoor tennis courts
  • Beach umbrellas
  • Valet parking
  • 24-hour business center
  • Terrace
  • Free WiFi

Ask your CEI agent for details and availability.

Contact Our Travel Agents to Book Now.

800.422.0711 Click to Email
Questions?
Call us at 800.422.0711 (US & Canada)
Or +1-727-526-1571
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.