
COURSE CREDITS & HOURS
16 AMA PRA Category 1 Credits™16 ACPE Credits
16.0 Contact Hours
16 CE Credits for Psychologists
16 ASWB ACE Credits
CLE Credit may be available.
16 (part II) MOC points in medical knowledge in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
COURSE FEES
TARGET AUDIENCE
PROGRAM PURPOSE
- Update in Communication Skills for Clinicians
- Describe three new communication tools used when interviewing patients.
- Associate nonverbal cues to their meaning.
- Advanced Communication Skills
- Apply three tools used for communicating topics that may be sensitive.
- Recognize communication barriers and employ techniques to improve connection.
- Breaking Bad News
- Demonstrate a six step communication tool used to deliver bad news.
- Intimate Partner Violence and Human Sex Trafficking
- Identify signs of Intimate Partner Violence and Human Sex Trafficking
- Apply communication tools to enhance victim disclosure
- Motivational Interviewing and the Science of Behavior Change
- Demonstrate communication techniques used in Motivational Interviewing.
- Apply new research techniques in Behavioral Science.
- The Neuroscience of Anger and the Angry Patient Encounter
- Describe 3 concepts in the neuroscience of anger.
- Demonstrate the use of a communication tool to mitigate anger in others
- Navigating Difficult Conversations
- Identify tools that may enhance resilience when conversations stressful.
Manage conversations when they become uncomfortable or difficult for oneself or others. - Legal issues in investigations
- List the key steps to take to ensure a proper investigation process
- Identify key things to avoid doing in misconduct investigations
- Legal issues in complex complaints and investigations
- Develop awareness about legal issues raised in complaints of misconduct to prevent human, financial and reputational harm(s).
- How to conduct trauma-informed investigations
- Develop awareness of key aspects of trauma-informed approaches and practices
- Discuss communication strategies to use and avoid in handling sensitive and traumatic complaints and investigations
- Key considerations for sexual misconduct complaints
- Discuss strategies for handling or being involved in sexual misconduct complaints
- How to save financial and reputational costs when faced with complaint(s) of misconduct in your workplace
- Learn strategies to employ in order to mitigate reputational and financial costs, from the time of receiving a complaint and throughout the process of a complaint and investigation.
- How to avoid complaints of sexual misconduct in your workplace
- Understand power imbalances
- Develop strong policies and employ robust communication strategies and techniques to save money, stress and reputational harm