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Continuing Education, Inc.
University at Sea®
5700 4th St. N.
St Petersburg, 
Florida 
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Negotiating and Mediating Healthcare Disputes

7-Night Northbound Alaskan Cruise Conference
from Vancouver, British Columbia
July 19 - 26, 2013

This conference has already sailed, but that doesn't mean you have to miss the boat! Click here to see our complete schedule of upcoming programs.

Celebrity's Classic Celebrity Millennium
Celebrity Millennium

BIAS FREE CME - No Commercial Support was provided for this CME activity.

14 AMA PRA Category 1 Credit(s)™
14 CE Credits for Psychologists 14 Contact Hours

Course Fee Physicians, Psychologists, and other doctoral level degrees$695
All Others - Course Fee $450

Course Fee Cancellation Policy
30 days or more - None; 7-29 days - 50%; less than 7 days - 100%

IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc./University at Sea® at 800-422-0711 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Target Audience
Physicians, Attorneys, Nurses, Physician Assistants, Nurse Practitioners, Psychologists
Program Purpose / Objectives
The purpose of this CME activity is to identify and discuss successful methods for mediating and negotiating disputes arising from the delivery of health care
Preliminary Objectives for Activity:
At the conclusion of this CME activity, participants should be able to:

  1. Identify different types of alternative dispute resolution (ADR)
  2. Distinguish ADR strategies from traditional litigation
  3. Explain interest-based negotiation
  4. Explain principled negotiation
  5. Distinguish between interest and positional negotiation strategies
  6. Outline basic mediation techniques
  7. Identify basic negotiation strategies in mediation
  8. Apply negotiation strategies to primary provider patient care
  9. Describe the use of conflict resolution strategies in consultation liaison services
  10. Explore conflict resolution strategies in Medical Ethics Committee Activities
  11. Describe the role of mediation in resolving provider patient disputes
  12. Recognize the potential of conflict resolution strategies to address other healthcare issues.
Conference Sessions generally take place on days at sea (as itinerary allows), giving you plenty of time to enjoy your meals, evenings and ports of call with your companion, family and friends.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Faculty
Gregory Firestone, Ph.D.

Gregory Firestone, Ph.D. is the Director of the Conflict Resolution Collaborative in the University of South Florida (USF) College of Medicine. Dr. Firestone has served on the faculty of the USF Department of Psychiatry and Behavioral Medicine for twenty-five years and the USF College of Public Health for seven years. He has taught negotiation, conflict resolution, interpersonal communication, mediation, behavioral medicine, dispute resolution system design, and inter-professional ethics to medical students, graduate students, residents and/or post graduate professionals.

Dr. Firestone is a licensed psychologist, mediator, negotiation and mediation trainer, and dispute resolution system consultant. He is 1) a Florida Supreme Court certified appellate, circuit court, dependency and family mediator, 2) an Association for Conflict Resolution (ACR) Advanced Practitioner and 3) a Diplomate Member of the Florida Academy of Professional Mediators. Gregory Firestone, Ph.D. serves as primary trainer for numerous mediation certification courses approved by the Florida Supreme Court and/or ACR.

He currently serves on the Florida Supreme Court Alternative Dispute Resolution Rules and Policy Committee (including seven years as Vice Chair) and has served on two Task Forces appointed by the Chief Justice of the Florida Supreme Court. Dr. Firestone serves on the Editorial Board of Family Court Review and has also served on the Florida Supreme Court Mediation and Arbitration Training Committee as well as the boards of various state and national mediation organizations.

Gregory Firestone, Ph.D. has extensive healthcare delivery experience including more than 25 years of independent clinical psychology practice, clinical practice within a multi-specialty medical clinic, and affiliate staff service in numerous hospitals. Dr. Firestone has worked closely with other medical specialists including liaison to diabetes and otology medical clinics and is co-author of the Interpersonal Behavior Survey published by Western Psychological Services.

He was the Mediation Consultant for the Florida Medical Quality Assurance Inc. (FMQAI), the Florida Medicare Quality Improvement Organization. He helped implement the Medicare Beneficiary Mediation Program in Florida and designed the FMQAI Comprehensive Complaint Resolution Program which received national attention for promoting a system of collaborative approaches for resolving Medicare beneficiary complaints with healthcare providers, hospitals, and nursing homes. For seven years, Dr. Firestone mediated Medicare beneficiary complaints involving both the beneficiary and the Medicare provider(s).

Gregory Firestone, Ph.D. lectures nationally and internationally on negotiation and mediation at numerous conferences and institutes, and he has conducted mediation training for courts and/or government programs throughout the U.S. and internationally. Dr. Firestone is coauthor of Mediation Works: Make It Work For You, a mediation orientation video published by the Florida Supreme Court and has published numerous articles on negotiation and mediation.

Dr. Firestone has received numerous awards including the 2000 Florida Supreme Court Dispute Resolution Center Award of Appreciation, the 2002 Association for Conflict Resolution Presidential Award, the 2011 Florida Academy of Professional Mediators Merit Award and the 2012 Florida Supreme Court DRC Excellence in Alternative Dispute Resolution Award.
Accreditation

Accredited Continuing Medical Education Accreditation: Continuing Education, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Designation: Continuing Education, Inc. designates this live activity for a maximum of 14 AMA PRA Category 1 Credits™. Each physician should claim only the credit commensurate with the extent of their participation in the activity.


ANCC Accredited Continuing Nursing Education
Continuing Education, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Accredited status does not imply endorsement by Continuing Education, Inc./University at Sea or ANCC of any commercial products displayed or used with an activity.

Nurse Practitioners: can claim either ANCC Contact Hours or AMA PRA Category 1 Credits™ as needed.
Pharmacology credits are identified on individual activities.

Physician Assistants: AAPA accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by ACCME.

Canadian Physicians: This activity is eligible for Section 1 credits in the Royal College’s Maintenance of Certification (MOC) Program . Participants must log into MAINPORT to claim this activity.

Osteopathic Physicians: This program is eligible for Category 2 credit with the American Osteopathic Association (AOA) .

US or Canadian Family Physicians: Please let us know if you require AAFP Prescribed Credits.

Approval: Continuing Education, Inc. is approved by the American Psychological Association to sponsor continuing education for psychologists. Continuing Education, Inc. maintains responsibility for this program and its content.

Designation: As an organization approved by the American Psychological Association, Continuing Education, Inc. is offering this activity for a maximum of 14 hours of continuing education credit. Full attendance is required; no partial credit will be given for partial attendance.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.
Cruise Itinerary
DATE
PORT OF CALL
ARRIVE
DEPART
Fri Jul 19
Vancouver, British Columbia
-
4:30pm
Sat Jul 20
At Sea Cruising
Lectures 8:00am - 12:00pm,
1:00pm - 5:00pm
-
-
Sun Jul 21
Ketchikan, Alaska
Lectures 3:00pm - 5:00pm
7:00am
3:00pm
Mon Jul 22
Icy Strait Point
Tenders required
8:00am
6:00pm
Tue Jul 23
Juneau, Alaska
7:00am
8:30pm
Wed Jul 24
Skagway, Alaska
7:00am
4:00pm
Thu Jul 25
Hubbard Glacier Cruising
Lectures 1:00pm - 5:00pm
7:00am
11:00am
Fri Jul 26
Seward, Alaska
5:00am
-

Ports of Call
Hubbard Glacier - Marching to the beat of a different drum, Hubbard Glacier is advancing while the rest of Alaska's ice rivers are receding rapidly. In 1986, Hubbard galloped forward, closing off Russell Fjord to create an entirely new lake. The phenomenon quickly passed and was followed by a short retreat, but the glacier is once again on the move and Russell Fjord is headed for another spell as an inland body of water.
Icy Strait Point, Alaska - Immerse yourself in secluded beaches, old-growth forests and Alaskan adventure - the best of Southeast Alaska is yours, including some of the best whale-watching and bear viewing opportunities anywhere.
Juneau, Alaska - In Alaska's capital, taste salmon baked over an alderwood fire, pan for gold, flightsee the Juneau Ice Field, and walk right up to the Mendenhall Glacier.
Ketchikan, Alaska - Immerse yourself in Tlingit Indian culture as you view the world's largest collection of totem poles; kayak the colorful waterfront. Port tips from our blog
Seward (Anchorage), Alaska - Ice free the year round, Seward was a natural choice as the ocean terminal and supply center during the construction of the Alaska Railroad (1903-1920). Today, it is the gateway to Kenai Fjords National Park and home of the Annual Silver Salmon Derby, the biggest fishing event in Alaska. Port tips from our blog
Skagway, Alaska - A frontier town perfectly preserved as the Klondike Gold Rush National Historic Park. Gateway to the Trail of '98, which you may explore by helicopter or vintage railcar. Port tips from our blog
Vancouver, British Columbia - Sophisticated. Culturally diverse, this beautiful port city brims with attractions. From Vancouver's cosmopolitan downtown to the historically renovated Gastown district and exotic Chinatown, Vancouver displays varied urban scenes. Nestled near the city center is Stanley Park, resplendent with its deep forest, totem poles, and scenic promenades.

Our staff can assist you with all your travel arrangements.

Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

Celebrity Millennium

IMPORTANT NOTE: All conferees, their families, and guests must book their cruise within the CEI meeting group through Continuing Education, Inc./University at Sea® at 800-422-0711 or by registering online. This ensures our company can provide conference services and complimentary social amenities to all meeting participants and their guests. Thank you for your cooperation.
Cruise Pricing

Prices below are for the full cruise including meals and evening entertainment

STATEROOMS

DETAILS

Celebrity Summit Royal Suite

Royal Suite (RS) - Call for Availability 1-800-422-0711
Veranda with lounge seating. Floor-to-ceiling panoramic windows. Separate living room with dining and sitting area. Two entertainment centers with plasma-screen televisions and VCR or DVD player. Music center. Walk-in closet with vanity table. Bath, including tub with whirlpool jets. Glass enclosed sitting area (connecting door to adjacent suite). Butler at your service. Complimentary 24-hour room service. Priority check-in. Priority tender service. Welcome bottle of sparkling wine and fresh fruit. Assistance with packing and unpacking. Full in-suite breakfast, lunch & dinner service. In-suite afternoon tea service. Complimentary espresso & cappuccino (in suite). Evening hors d'oeuvres, daily. Main & specialty restaurant seating preferences. 100% Egyptian cotton oversized bath towels. Plush Frette® bathrobes. Complimentary shoeshine service, use of golf umbrella, & binoculars. Bathroom accessories & hair dryer. Complimentary beach towel service. Plentiful storage space in your bathroom & wardrobe.

Stateroom : 538 sq. ft. Veranda: 195 sq. ft.

Celebrity Suite (CS) - Call for Pricing
Veranda with lounge seating. Floor-to-ceiling panoramic windows. Separate living room with dining and sitting area. Two entertainment centers with plasma-screen televisions and VCR or DVD player. Music center. Walk-in closet with vanity table. Bath, including tub with whirlpool jets. Glass enclosed sitting area (connecting door to adjacent suite). Butler at your service. Complimentary 24-hour room service. Priority check-in. Priority tender service. Welcome bottle of sparkling wine and fresh fruit. Assistance with packing and unpacking. Full in-suite breakfast, lunch & dinner service. In-suite afternoon tea service. Complimentary espresso & cappuccino (in suite). Evening hors d'oeuvres, daily. Main & specialty restaurant seating preferences. 100% Egyptian cotton oversized bath towels. Plush Frette® bathrobes. Complimentary shoeshine service, use of golf umbrella, & binoculars. Bathroom accessories & hair dryer. Complimentary beach towel service. Plentiful storage space in your bathroom & wardrobe.

Stateroom : 467 sq. ft. Veranda: 79 sq. ft.

Concierge Class Stateroom (C3) - Call for Availability 1-800-422-0711
Veranda with lounge seating. Floor-to-ceiling sliding glass doors. Sitting area with sofa. Two lower beds convertible to queen. 20 " LCD TV . Vanity. Some staterooms may have a trundle bed . Early embarkation and debarkation. Priority check-in. Sparkling wine, fresh fruit and flowers upon arrival. Main and specialty restaurant seating preferences. Expanded room service breakfast menu. Early embarkation and debarkation. Priority check-in. Sparkling wine, fresh fruit and flowers upon arrival. Main and specialty restaurant seating preferences. Expanded room service breakfast menu Evening hors d'oeuvres, daily. Pillow menu, Plush Frette® bathrobes Hansgrohe® massaging showerhead. Extra handheld hair dryer. 100% cotton oversized bath towels. Complimentary shoeshine service, use of golf umbrella, & high-quality binoculars. Complimentary beach towel service.

Stateroom: 194 sq. ft. Veranda: 42 sq. ft.
Deluxe OceanView Stateroom with Veranda (2B) - Call for Availability 1-800-422-0711
Floor-to-ceiling sliding glass doors. Veranda with lounge seating. Two beds convertible to queen-size. Sitting area with sofa. 32" LCD TV. Vanity. Some staterooms may have a trundle bed. Complimentary 24-hour room service. Four pillows in every stateroom. Complimentary use of bathrobes. 100% cotton towels. Bathroom accessories & hair dryer. Complimentary beach towel service. Plentiful storage space in your bathroom & wardrobe.
*Some staterooms in category 2B are wheelchair-accessible.

Stateroom: 194 sq. ft. Veranda: 54 sq. ft.
OceanView Stateroom (07) - Call for Availability 1-800-422-0711
Large ocean view window. Two twin beds that can be converted to a queen-sized bed. Considerable closet space. Private bathroom with shower stall. Sitting area with desk, drawer space, vanity, and sofa. 32 inch interactive LCD television. Direct-dial telephone. Hair dryer. Mini bar. Individual safe. 100% cotton towels and linens. 24 hour room service.
* Some staterooms in category 8 are wheelchair-accessible.

Stateroom : 177 sq. ft.
Inside Stateroom (10) - Call for Availability 1-800-422-0711
Two twin beds that can be converted to a queen-sized bed. Considerable closet space. Private bathroom with shower stall. Sitting area with desk, drawer space, vanity, and sofa. 32 inch interactive LCD television. Direct-dial telephone. Hair dryer. Mini bar. Individual safe. 100% cotton towels and linens. 24 hour room service.
* Some staterooms in categories 9 & 10 are wheelchair-accessible.

Stateroom : 183 - 200 sq. ft.
Prices are Per Person, Double Occupancy, Subject to change
3rd/4th in Stateroom - Please Call for Pricing
Port Charges, Taxes & Fees $385.46
Deposit $500.00 per person

Cancellation Policies vary by cruise line and sailing date. Please check with our staff for this specific conference.

PRICING SUBJECT TO CHANGE: Although subject to change at any time, the listed prices are generally available up to about 90 days before sailing; at that time they convert to typically higher, market rates. Rates offered directly by the cruise line and quoted by our agents are also subject to change at any time, can be withdrawn at any time and are capacity controlled.
CANCELLATION PENALTY POLICY WILL APPLY: Cancellation policies vary by cruise line, itinerary and length of cruise. When reserving your stateroom, please review the policy applicable to this cruise with our staff. We strongly recommend Travel Insurance to cover the unexpected.
FUEL SUPPLEMENT: Cruiselines may implement a fuel surcharge depending on the price of crude oil.
Questions? Call us at 800-422-0711.
We can assist you with all your travel arrangements. We'd be happy to help you plan your flights, hotels or tours before and/or after your cruise conference.

TravelSafe.comPlease visit TravelSafe.com for travel insurance information.

Cruise Line cancellation policies are strictly enforced. For that reason, we urge all of our travelers to carefully consider whether travel insurance is a good value for them.

Certainly, if you have reason to think that "something might come up" that might force you to cancel, travel insurance is worth the cost of the premium. Examples we've seen in the past include ill or frail family members and changes in employment causing relocation.

If travel insurance is the right choice for you, we recommend TravelSafe. To visit their site and explore your options click here or on the link above; this link allows you to price out the insurance plan you prefer. The cruise lines also offer travel insurance and we'd be happy to help you go that route if you'd prefer. The cruise lines also offer travel insurance and we'd be happy to help you go that route if you'd prefer.

What Our Travel Insurance Can Cover: